Frequently Asked Questions
If you are unable to find your answer below please contact us.
How does the Walk-In Clinic work?
- Clinic doors open at 8:00AM.
- Daytime Walk-In services are available Monday to Friday starting at 9:00AM. Registration begins at 8:00AM and closes at 4:00PM (11:30AM on Fridays) or until capacity is reached, whichever comes first.
- Appointments are taken in person or by telephone on a first come first served basis.
- Availability and estimated wait times cannot be guaranteed.
- No narcotics, Tylenol #3 or addictive medication will be refilled in the Walk-In Clinic.
Are any of your doctors accepting new patients?
Our team is here to help you. We have a shared waiting list for patients needing a Primary Care Provider. Patients are booked with a new Primary Care Provider in the order they are placed on the list. Priority is given to patients living in Bonnyville and the MD of Bonnyville. Patients living in the MD of Bonnyville must be in the catchment area of the Bonnyville PCN. MD catchment area for Bonnyville PCN includes:
- Fort Kent
- La Corey
- Iron River
- Beaverdam Crossing
- Kehewin Cree Nation
Areas not included in the Bonnyville PCN catchment area:
- Cold Lake
- Cherry Grove
- Cold Lake First Nations
- Elizabeth Metis Settlement
- Frog Lake First Nation
Why does it take so long to get an appointment with my family doctor?
Timely access to your Primary Care Provider is not always possible… they serve a large area and population, and are committed to all aspects of Family Medicine care in our rural community.
Not only do they see patients in the clinic, he/she/they may be:
- on call in the Emergency Department
- on call for Obstetrics
- covering a week of Hospitalist rounds
- assessing/treating patients at the Bonnyville Child & Adolescent Mental Health Clinic
- in the Operating Room giving anesthesia or assisting a surgeon
- providing care at a the Bonnyville Community Cancer Clinic
- visiting residents/patients in a Continuing Care facility
- attending educational courses, exams or administrative meetings
- taking personal time off
To help reduce the frustration with wait times:
- Plan ahead for routine prescription refills
- Remember to phone and cancel if you aren’t able to make your appointment
Our walk-in services are open to the community, and available for our patients who cannot get in to see their Primary Care Provider for acute medical issues.
What happens if I miss an appointment or am late for an appointment?
- If you miss an appointment and do not call to cancel, a note is made in your chart that you were a “No Show”. A fee may apply, and/or you may not be able to book with that provider again until the No Show fee is paid.
- Our 24-hour cancellation line is (780) 826-3346.
- If you are late for your appointment, it is at the discretion of the provider if there is time availability for you to still be seen. Otherwise, you may have to reschedule.
How do I get my prescription renewed?
- Contact your pharmacy. Your pharmacist may be able to fill the prescription or fax the provider to get an electronic prescription refill. Please note, if you have not had an appointment with your Primary Care Provider in an appropriate period of time, your prescription may not be refilled over the phone.
- Make an appointment with your Primary Care Provider, or come to Walk-In.
How can I transfer my medical files to Bonnyville Medical Clinic?
New patients may need to have medical files transferred from their previous provider’s office. The patient must authorize the release of any medical files with the signing of a consent form.
This is an uninsured service, and a fee may apply.
Do I need a referral to see a specialist?
Yes. Contact your Primary Care Provider to arrange a referral.
Are all appointments covered by Alberta Health Care? What are uninsured services?
There are a number of services that are not covered by Alberta Health Care, which may require you to pay a fee. Payment will be expected when you receive the service. We accept cash, debit or credit cards. We do not accept e-transfers or cheques.
The following is a list of uninsured services for which this clinic may charge you:
Uninsured Services (PDF)
Can I drop off forms for my physician to complete?
Yes, but signed consent is required. Once the form is completed, you will be contacted by phone with the fee amount and that it is ready for pickup. Forms are not released without payment in full. Form fees are not covered by your Alberta Health Care Insurance Plan.
Where can I go to apply for or update my Alberta Health Care card?
Albertans can register for the Alberta Health Care Insurance Plan (AHCIP) and update their information at authorized registry agent offices across the province at no cost (free).
You can download the Alberta Health Care Insurance Plan Coverage Application Form here.
101, 4610 50 Street