Frequently Asked Questions

1. Walk In Clinic is available weekdays.  (Fridays until noon only)
2. Clinic doors open at 8:00AM.
3. Registration begins at 8:00 AM, in person only on a first come first served basis until daily capacity is reached.
4. Patient will be provided an appointment time to return that same day.
5. Availability and estimated wait times cannot be guaranteed.
6. No narcotics, Tylenol #3 or addictive medication will be refilled in the Walk In Clinic.
7. Due to the high demand for our Walk In Clinic, if you do not show for your Walk In appointment, a $50.00 No Show fee will apply.  No further appointments can be made until this fee is paid.

Click Here for the Walk In Clinic Services Information Sheet

Our team is here to help you.  We have a shared waiting list for patients needing a Primary Care Provider.  Patients are booked with a new Primary Care Provider in the order they are placed on the list.  Priority is given to patients living in Bonnyville and the MD of Bonnyville.  Patients living in the MD of Bonnyville must be in the catchment area of the Bonnyville PCN.  MD catchment area for Bonnyville PCN includes:

• Fort Kent
• Ardmore
• La Corey
• Iron River
• Glendon
• Beaverdam
• Beaverdam Crossing
• Kehewin Cree Nation

Areas not included in the Bonnyville PCN catchment area:

• Cold Lake
• Therien
• Cherry Grove
• Cold Lake First Nations
• Elizabeth Metis Settlement
• Frog Lake First Nation

Timely access to your Primary Care Provider is not always possible… they serve a large area and population, and are committed to all aspects of Family Medicine care in our rural community.

Not only do they see patients in the clinic, he/she/they may be:

• on call in the Emergency Department
• on call for Obstetrics
• Hospitalist rounds (10-days)
• assessing/treating patients at the Bonnyville Child & Adolescent Mental Health Clinic
• in the Operating Room giving anesthesia or assisting a surgeon
• providing care at a the Bonnyville Community Cancer Clinic
• visiting residents/patients in a Continuing Care facility
• attending educational courses, exams or administrative meetings
• taking personal time off

To help reduce the frustration with wait times:

• Plan ahead for routine prescription refills
• Remember to phone and cancel if you aren’t able to make your appointment

Our Walk In Clinic is open to the community, and available for our patients who cannot get in to see their Primary Care Provider for acute medical issues.

• If you miss an appointment and do not call to cancel, a note is made in your chart that you were a “No Show”.  A fee may apply, and/or you may not be able to book again until the No Show fee is paid.
• Our 24-hour cancellation line is (780) 826-3346.
• If you are late for your appointment, it is at the discretion of the provider if there is time availability for you to still be seen.  Otherwise, you may have to reschedule.

• If you cancel an appointment more than 24 hours prior, please contact the clinic to reschedule if needed.
• If you cancel an appointment with less than 24 hours notice, a $50.00 cancellation fee may apply.

1. Contact your pharmacy. Your pharmacist may be able to fill the prescription or fax the provider to get an electronic prescription refill.  Please note, if you have not had an appointment with your Primary Care Provider in an appropriate period of time, your prescription may not be refilled over the phone.
2. Make an appointment with your Primary Care Provider, or come to the Walk In Clinic.

New patients may need to have medical files transferred from their previous provider’s office. The patient must authorize the release of any medical files with the signing of a consent form.

This is an uninsured service, and a fee may apply.

Consent for Release of Information (PDF)

Yes. Contact your Primary Care Provider to arrange a referral.

There are a number of services that are not covered by Alberta Health Care, which may require you to pay a fee.  Payment will be expected when you receive the service. We accept cash, debit or credit cards.  We do not accept e-transfers or cheques.

The following is a list of uninsured services for which this clinic may charge you:

Uninsured Services PDF

Yes, but signed consent and a $50.00 non-refundable deposit is first required.  Once the form is completed, you will be contacted by phone with the fee amount and that it is ready for pickup. Forms are not released without payment in full. Form fees are not covered by your Alberta Health Care Insurance Plan.

Visit http://www.health.alberta.ca/AHCIP/registration-locations.html

Albertans can register for the Alberta Health Care Insurance Plan (AHCIP) and update their information at authorized registry agent offices across the province at no cost (free).

You can download the Alberta Health Care Insurance Plan Coverage Application Form here.